Facilities Senior Executive

ABOUT THE ROLE The Facilities Senior Executive will be the operational backbone of our campus— a hands-on owner who keeps things running, solves problems quickly, and builds the systems that allow our facilities function to scale. This role spans campus operations, maintenance, vendor and contract management, safety and compliance, and direct support to our scholar community. We are looking for someone who learns fast, acts decisively, cares about the social mission, and takes pride in a well-run environment. You will be the first dedicated facilities hire at =Dreams, which means you will not only manage day-to-day operations but also establish the processes, standards, and infrastructure that will support a growing residential scholarship community. There is a clear pathway from Senior Executive to Facilities Manager as our enrolment and team expand. KEY RESPONSIBILITIES 1. Facilities Operations & Maintenance Oversee the day-to-day upkeep of all campus facilities, including residential, communal, and programme spaces Develop and implement preventive maintenance schedules to minimise reactive repairs Establish and continuously improve facilities management systems, processes, and workflows that support organisational growth Develop and maintain facilities issue reporting, tracking, and resolution processes Maintain accurate asset inventories, maintenance logs, facilities records, and operational documentation Act as the first point of escalation for facilities issues, including after-hours emergencies Coordinate facilities upgrades, repairs, and improvement projects as the organisation grows 2. Systems, Safety & Compliance Ensure all facilities meet health, hygiene, safety, and regulatory requirements Develop and continuously improve facilities policies, standard operating procedures, and operational controls Oversee security-related infrastructure and processes, including access control, CCTV, attendance-taking systems, and other boarding-related operational systems Conduct risk assessments and implement mitigation measures for facilities-related risks Plan and coordinate fire evacuation exercises, drills, and emergency preparedness processes Maintain compliance records, licenses, certifications, and statutory requirements as applicable Monitor campus conditions and gather feedback from scholars and staff to identify improvement opportunities 3. Vendor Management & Resource Stewardship Source, onboard, and manage service providers across office supplies, cleaning, pest control, landscaping, security, equipment servicing, and ad hoc works Monitor vendor performance against agreed service levels and manage contract renewals, variations, and reviews Maintain a vendor register and contract calendar to ensure continuity o services Support budget planning, expenditure tracking, forecasting, and cost management in partnership with the Executive Director Identify opportunities to improve operational efficiency, optimise resources, and maximise value from facilities-related spending 4. Scholar-Facing Facilities Support Ensure scholars' living and learning environments are maintained to a high standard, with prompt attention to reported issues Liaise with the Residential Support and Care team on facilities matters affecting daily scholar life Contribute to campus improvement initiatives that enhance scholar wellbeing, safety, and programme quality Participate in scholar onboarding processes as relevant to residential readiness Experience & Qualifications Minimum 5 years of experience in facilities management, building operations, property management, or a closely related operational role Demonstrated ability to manage vendors, service contracts, and facilities-related projects independently Experience in developing operational systems, processes, or workflows is an advantage Experience in residential, education, community, hospitality, or social service settings is an advantage Relevant certifications (e.g., WSQ Facilities Management, Fire Safety Manager, BizSAFE) are advantageous Work Hours & Other Requirements Weekdays, 9.00am–6.00pm Some flexibility in working hours may be required to support maintenance works, emergencies, inspections, or operational needs outside regular office hours