Customer Service Executive

Customer Service ● Responsible for delivering high level of Customer Experience in a Showroom setting ● Excellent presentation and oratory skills ● Providing exceptional customerservice and managing the clients journey ● Handle customer inquiries,complaints professionally to ensure customer satisfaction according to LixilBrand Standard ● Excellent persuasive and marketing skills Store Operations ● Actively organizing andmanaging the showroom reception area ● Ensure all clients F2F, Phoneenquiry, emails are handled professionally and timely ● Ensure that store opening andclosing process are executed according to SOP ● Working with other departments or staff to ensure customersatisfaction ● Monitoring processes and procedures to adhere to companystandards and policies Reporting& Analysis ● Assist in preparing weekly /monthly Sales and Traffic data. ● Assist in executing promotionalcampaigns and marketing initiatives ● Accomplish other reportingtasks or KPI’s as assigned by the Manager