About this role
The Operational Key Account Manager focuses on improving operational efficiency and performance management to ensure service level agreements are met. They serve as the primary point of contact for operational escalations and drive customer satisfaction through value-added solutions.
Candidates should have 5 years of experience in a multi-modal international logistics company in operations or client management. Fluency in English and advanced knowledge of Microsoft Office are required, with TMS (TANGO) knowledge preferred.
What they're looking for
Performance ManagementOperational EfficiencyCustomer RetentionShipment Data AnalysisKPI DevelopmentRoot Cause AnalysisContinuous ImprovementMulti-modal Logistics
Frequently asked questions
What does a Operational Key Account Manager at DSV do?
The Operational Key Account Manager focuses on improving operational efficiency and performance management to ensure service level agreements are met. They serve as the primary point of contact for operational escalations and drive customer satisfaction through value-added solutions. Candidates shou…
What skills does this Operational Key Account Manager role need?
Key skills for this role include Performance Management, Operational Efficiency, Customer Retention, Shipment Data Analysis, KPI Development, Root Cause Analysis.
How much does a Operational Key Account Manager at DSV pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Operational Key Account Manager role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Operational Key Account Manager role?
You can apply directly on DSV's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.