Customer Service Executive (Freight Forwarding)

Customer Management Proactively manage client orders and requirements to ensure timely fulfilment. Coordinate closely with internal teams (Warehouse, Production, Quality). Build and maintain strong client relationships. Communication & Coordination Act as the main point of contact for internal and external stakeholders. Communicate clearly and professionally, adapting style to achieve desired outcomes. Quality & Accuracy Ensure accuracy and completeness of transactions and processes. Maintain a strong quality-focused mindset in daily operations. Compliance & Governance Adhere to company policies, SOPs, and ISO Standards. Ensure all activities comply with RDC operational requirements. Administration & Reporting Conduct regular client performance reviews and track KPIs. Prepare monthly reports and documentation. Respond to stakeholders queries promptly. Maintain proper electronic records (e.g., POs). Provide backup support to team members when required. Job Requirements: Bachelor with 3 years relevant experience in logistics, or supply chain operations. At least 2 years of proven hands-on SAP experience. 5 day work week. Interested applicants, please email your resume to jobs@e-ployment.com.sg E-Ployment Consultancy EA License No: 09C0884 EAP Name/ Registered No: Ivan Mah/ R1108310