Export Customer Service Officer

Key Responsibilities 1. Export Shipment Coordination Handle export bookings from customers and overseas agents. Arrange bookings with carriers, co-loaders, and transport vendors. Monitor shipment schedules, vessel departures, and cargo movements. 2. Documentation Prepare and verify shipping documents, including:Bill of Lading (BL)Shipping Instructions (SI)Commercial InvoicePacking ListCertificate of Origin (COO)DG declarations (when applicable) Ensure documentation complies with destination country requirements. 3. Customer Service Respond promptly to customer enquiries. Provide shipment status updates and resolve shipment issues. Maintain strong relationships with customers and overseas agents. 4. Operations Coordination Coordinate with warehouse, trucking companies, carriers, and customs brokers. Arrange cargo collection, stuffing, and delivery schedules. Follow up on shipment milestones and exceptions. 5. Billing & Cost Control Prepare job files and billing instructions. Verify vendor invoices and customer charges. Ensure all costs are captured and billed accurately. 6. Compliance Ensure compliance with customs regulations, carrier requirements, and company SOPs. Handle DG cargo documentation and special cargo requirements when necessary. 7. Reporting Update shipment records in operating systems. Maintain accurate filing and documentation. Prepare reports requested by management.