Operations Supervisor

Roles & Responsibilities JOB DESCRIPTION & REQUIREMENTS Assists the Outlet Manager / Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handing hygiene standard. Oversees the smooth operation of 1 outlet in the absence of Outlet Manager. Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products. Be proficient of all the responsibilities of the Service Staff and the various work stations. Manage opening and closing shift and ensure an efficient work stations exists. Good working knowledge of opening and closing procedures. Perform food quality and customer service checks. Supervise and manage staff while on duty. Prioritize and assigning work to the staff. Be knowledgeable in MOM regulations and laws. Plan staff schedule to maximize manpower resorce and productivity in the absence of Outlet Manager. Maintain critical standards for product quality, service speed and training, cleanliness and sanitation. Manage the develpment and training of service staff Assist in coaching and counselling problems with service staff. Ensure proper grooming and appearance of service staff.