Administrative Assistant

Job Summary The Administrative Assistant supports the daily operations of the centre, ensuring smooth front-line service, accurate administrative records, and timely coordination of children's transport and enrichment schedules. This role is central to parent communication, billing, and the general upkeep of administrative processes that keep the centre running efficiently. Key Responsibilities 1. Daily Operations Support Support the day-to-day administrative running of the centre Maintain accurate records of student attendance, enrolment, and centre files Assist with scheduling, calendar management, and coordination of centre activities Support the Centre Manager with ad-hoc operational tasks as needed Provide weekend coverage as scheduled (1 day per week) for ongoing centre operations, enquiries, or events 2. Child Transport & Enrichment Coordination Pick up children arriving via school bus and ensure safe handover into the centre Escort/accompany children to and from external enrichment classes (e.g. tuition, sports, arts programmes), ensuring punctual and safe transport Maintain an updated schedule of children's enrichment classes and transport timings Communicate with enrichment providers and parents regarding schedule changes or delays Ensure proper headcount and handover procedures are followed at every pick-up/drop-off point 3. Billing & Invoicing Prepare and issue monthly invoices to parents/guardians for centre fees and enrichment classes Track payment status and follow up on outstanding payments Maintain accurate billing records and liaise with the Centre Manager on fee-related matters Process receipts and update payment records in the centre's system 4. Enquiries & Front-Line Communication Handle phone, email, and walk-in enquiries from parents and prospective clients in a professional and timely manner Provide accurate information about the centre's programmes, fees, and enrolment procedures Escalate complex enquiries or complaints to the Centre Dire…