Training Associate (Courses)

Job Description • Confident and comfortable working with IT systems; emails, training management system, and customer relation system. • Competent in using MS Words and Excel for reports generation. • Requires logical and analytical thinking. • Good communication skills. • Open to working shifts. (Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm) Requirements • At least Diploma in any discipline or equivalent with at least 2 years of experience in customer service. • Good communication skills, both written and spoken. • Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance. • Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions. • Strong attention to details with good organizational and multi-tasking ability, with the ability to write and communicate clearly. • A team player with strong interpersonal skills and an excellent service mindset, committed to delivering high quality work. Adaptable, receptive to change and able to thrive in a fast-paced environment. • IT Savvy and is proficient in using Microsoft Office products (ie: Excel) WFO@Paya Lebar, 2-year contract • Open to working shifts. (Mondays – Fridays, 8am - 5pm or 12pm – 8:30pm and Saturdays, 8:30am -12:30pm or 8:30am – 1:30pm)