Test Program Manager

Responsibilities: Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing across the Finance program Works with the testing service providers and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand Act as the first point of escalation for any issues raised by stakeholders, testing service providers Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable Participate and contribute in forums, as required, to drive testing transformation and innovation Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team Requirements: Education: · Bachelor’s Degree or Master’s degree in computer engineering or related field Proven working experience in test delivery or equivalent role with at least 10 years relevant experience in large and complex organisations preferably in Private Banking domain. Essential: Strong experience leading SIT, UAT, Integration, Regression Testing in large-scale enterprise environments. Hands-on experience with API Testing, Microservices Testing, and Integration Testing using tools such as Postman, SoapUI, or equivalent Good development knowledge in Java, Python, REST APIs, and enterprise application architectures. Experience working with CI/CD pipelines and DevOps tools including Jenkins, Git, Maven, and related platforms. Strong understanding of test automation frameworks and intelligent automation solutions. Experience in Agile, Scrum, DevOps, and hybrid delivery methodologies Strong analytical, problem-solving, communication, and leadership skills. Must demonstrate high levels of ownership, integrity, stakeholder management, and delivery excellence Key Domain/ Technical Skills: · Test Automation & CI/CD · API & Microservices Testing · Release & Environment Management · Infrastructure & Platform Upgrade Testing · Java, Python · Jenkins, Git, JIRA, Postman · AI/LLM Testing & Intelligent Automation