About this role
Brief scope of the requirement 1. Working hours (Mon to Fri), 0800hrs to 1830hrs 2. Working experience in IT industry (Helpdesk) - 3 year experience 3. Familiar with ServiceNow 4. Knowledge in handling incident tickets etc 5. Knowledge in vulnerability management 6. Provide VIP support 7. Knowledge in New Joiner account creation (Able to pickup and be a fast learner) 8. New Joiner Onboarding introduction 9. Leavers Offboarding (Collecting back assets - laptop / work mobile) 10. Lost device reporting & replacement (Know what to do and guide user if this happens) 11. Provisioning of software and license 12. Device Loan request (Reclone of loan laptops) 13. Issuing of peripheral loan items 14. Perform USB Exception request 15. Perform VPN Disablement request 16. Perform Cloud PC request
What they're looking for
Onboardingresolve incident ticketslaptop systemsAssets Recovery
About Encora Technologies Pte. Ltd.
Industry: Information & communications
Frequently asked questions
What does a Helpdesk Engineer at Encora Technologies Pte. Ltd. do?
Brief scope of the requirement 1. Working hours (Mon to Fri), 0800hrs to 1830hrs 2. Working experience in IT industry (Helpdesk) - 3 year experience 3. Familiar with ServiceNow 4. Knowledge in handling incident tickets etc 5. Knowledge in vulnerability management 6. Provide VIP support 7. Knowledge …
What skills does this Helpdesk Engineer role need?
Key skills for this role include Onboarding, resolve incident tickets, laptop systems, Assets Recovery.
How much does a Helpdesk Engineer at Encora Technologies Pte. Ltd. pay?
This role lists a salary of S$3,000 – S$3,500 per month.
Is this Helpdesk Engineer role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this Helpdesk Engineer role?
You can apply directly on Encora Technologies Pte. Ltd.'s careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.