Maintenance Project Manager

Operational & SLA Management Handle overall system uptime, reliability, and operational availability in accordance with contractual SLA requirements Lead and manage 24/7 maintenance operations, including fault response, troubleshooting, and rectification Monitor and ensure compliance with response time, resolution time, and performance KPIs Establish and enforce preventive and corrective maintenance regimes System Monitoring & Health Management Oversee continuous system monitoring to ensure optimal performance and early fault detection Analyse system logs, alarms, and performance metrics to identify trends and potential failures Drive root cause analysis and implement corrective and preventive actions Ensure systems remain compliant with cybersecurity and operational standards Maintenance Planning & Execution Develop and maintain preventive maintenance schedules in coordination with the Authority Ensure timely execution of routine inspections, servicing, firmware/software updates, and system tuning Maintain accurate asset inventory and spare parts Manage system lifecycle activities including equipment replacement, upgrades, and relocation Fault Management & Incident Response Lead incident management and ensure timely fault escalation and resolution Coordinate with internal teams and subcontractors for onsite and remote troubleshooting Ensure proper documentation and reporting of incidents, downtime, and corrective actions Conduct post-incident reviews and drive continuous improvement initiatives Enhancement & Change Management Evaluate and propose system enhancements, upgrades, and optimisation initiatives Work with stakeholders to assess feasibility, cost, and impact of enhancement requests Plan and oversee implementation of approved enhancements, ensuring minimal service disruption Ensure proper change management, testing, and configuration control Stakeholder & Contract Management Serve as the primary point of contact Conduct regular performance reviews, reporting, and meetings Prepare and submit monthly reports, maintenance records, and compliance documentation Ensure adherence to contractual obligations, audit requirements, and regulatory standards Team & Vendor Management Manage internal maintenance teams and external contractors to ensure efficient service delivery Coordinate vendor support for specialised repairs, replacements, and technical escalations Ensure all personnel comply with safety, clearance, and site requirements Documentation & Reporting Maintain comprehensive documentation including SOPs, maintenance logs, incident reports, and system configurations Manage helpdesk/ticketing systems and ensure accurate tracking of all service requests Provide clear and timely reporting on system performance, risks, and improvement plans