Field Support Engineer (Point Of Sales)

Station at Changi Airport office Role Profile: You will help to resolve customers’ problems and requests at the first contact, or to escalate the requests to next support level. You will need to ensure proper call logging, and ensure that all requests are promptly closed with solutions. You are also expected to follow-up on outstanding issues closely and ensure that customers are kept updated on the progress. You will be providing on-site service support for software & hardware implementation, administration and troubleshooting on retail related hardware. Jobs Responsibilities: Provide 2nd level onsite or remote troubleshooting support in response to escalations from helpdesk. Consistently meet customer response/resolution times and objectives (SLA) as stated in the client’s support agreements with customers. Maintain a call log database system and ensure all unresolved problems are escalated to senior engineers. Attend to customer enquiries (phone/email) and follow-up with appropriate solutions. Coordinate with equipment vendors and 3rd party suppliers to resolve the problem. Provide installation/removal of POS Participate in Ad hoc projects when required. Requirements: Higher Nitec or Computing related discipline, Prefer experience in desktop support, Point of Sale & basic Networking. Min 1 year experience in Customer Support Environment will be advantageous, Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills, Have a positive attitude towards work and willing to learn. Able to work under pressure and work independently as well as a good team player, Must be able to work in a fast-paced and dynamic environment, Willing to travel to multiple sites, Willing to work flexi hours and long hours, if necessary, Required to work on rotating shifts, Able to work on weekend & Public Holidays, Entry level candidates are welcome as On-Job-Training provided.