Network Engineer (Enterprise Wifi & Ip Networking)

IT Operations Engineer We are looking for a dedicated and highly motivated ITOperations Engineers to join our team. This role is critical in ensuringthe continuous monitoring, support, and maintenance of customers SD-WANsolutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem-solving capabilities, and theability to perform under pressure in a dynamic environment. Work Schedule: Rotating 12-hour shifts, including nights, weekends, and public holidays (24x7 coverage). Work Location: Seletar Key Responsibilities • Monitoring and Support: Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues. • Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system. • SD-WAN Change Request Management : Execute predefined standard service requests and change requests across various SD-WANplatforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet. • Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels. • Troubleshoot infrastructure issues and coordinate with specialist teams and vendors. • Participate in maintenance activities and operational improvements. • Communication: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities. • Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations. Qualifications& Requirements Tertiary education in Information Technology, Networking, or a related field (Bachelor’s degree or Polytechnic diploma). At least 1 to 2 years of experience in IT infrastructure operations or technical support ( LAN/WAN/Cloud/ ). Relevant professional certifications in networking, systems, virtualization, cloud, or IT service management (e.g., ITIL, CCNA, CCNP, VMware, or SD-WAN vendor certifications) are advantageous. Strong analytical and problem-solving skills; keen interest in information security and network reliability. Interested candidates may apply directly to bernice@eps.com.sgwith your detail CV for immediate processing.