About this role
Lead operational excellence for a strategic customer account to ensure a secure, resilient, and high-performing network. Drive customer satisfaction and operational transformation through AI, automation, and close partnership with CXO-level stakeholders.
Requires over 15 years of experience in Telecommunications, Cloud, or Managed Services with a proven track record of managing Tier-1 telecom operators. Must possess strong leadership skills and technical knowledge of Cloud Native, Core Networks, and modern operational models.
What they're looking for
Customer Operations ManagementNetwork ResilienceService AssuranceStakeholder ManagementIncident ManagementAIAutomationAIOps
Frequently asked questions
What does a Customer Operations Manager - Singtel at Ericsson do?
Lead operational excellence for a strategic customer account to ensure a secure, resilient, and high-performing network. Drive customer satisfaction and operational transformation through AI, automation, and close partnership with CXO-level stakeholders. Requires over 15 years of experience in Telec…
What skills does this Customer Operations Manager - Singtel role need?
Key skills for this role include Customer Operations Management, Network Resilience, Service Assurance, Stakeholder Management, Incident Management, AI.
How much does a Customer Operations Manager - Singtel at Ericsson pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Operations Manager - Singtel role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Customer Operations Manager - Singtel role?
You can apply directly on Ericsson's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.