Intern, Programme Administration & Parent Engagement

Job Purpose To support the administration, enrolment, and parent engagement functions of the organisation while gaining hands-on experience in customer service, programme operations, and stakeholder engagement. Key Responsibilities Parent Enquiries & Enrolment Support Assist in responding to parent enquiries via email and business WhatsApp under the guidance of the supervisor. Support the follow-up of leads and enquiries to facilitate programme enrolment. Observe and participate in parent communications in accordance with established SOPs. Assist in maintaining positive relationships with prospective and existing parents. Registration & Administrative Support Assist in gathering, verifying, and maintaining accurate student registration information and records. Support the processing and filing of administrative documentation, including:Terms & ConditionsIndemnity AgreementsRegistration formsPayment-related records Ensure documentation is properly organised and maintained. Reporting & Operational Support Assist in preparing and updating weekly reports on enquiries, registrations, and programme activities. Support the tracking of administrative tasks and follow-ups to ensure timely completion. Provide on-ground support during programme events, Experience Days, Open Houses, and parent engagement activities. Assist with general administrative and operational duties as assigned by the supervisor. Learning Opportunities Through this internship, the intern will gain exposure to: Customer service and parent engagement Programme administration and enrolment processes Event planning and coordination Business communication and stakeholder management Data management and reporting Education industry operations Requirements Strong verbal and written communication skills in English; proficiency in Mandarin is an advantage. Good interpersonal skills and confidence in interacting with parents and stakeholders. Highly organised with strong attention to detail. Responsible, proactive, and willing to learn. Comfortable handling administrative and operational tasks. Proficient in Google Workspace (Google Sheets, Docs, Drive, Forms) and Microsoft Office applications. Ability to multitask and work effectively in a fast-paced environment. Students pursuing studies in Business, Communications, Hospitality, Education, Marketing, or related disciplines are encouraged to apply.