About this role
The Guest Service Executive is responsible for providing courteous service to guests, handling inquiries, and managing complaints efficiently. They must also perform cashiering duties, maintain knowledge of hotel facilities, and ensure adherence to security and safety procedures.
Candidates should have an O Level qualification or equivalent and be comfortable working rotating shifts, including weekends and public holidays. A positive, outgoing personality with strong communication skills is required, and those without prior experience are welcome to apply.
What they're looking for
Guest relationsCustomer serviceConflict resolutionCashieringCommunication skillsUpsellingProblem solvingEmergency procedures
Frequently asked questions
What does a Senior / Guest Service Executive (Sentosa Cluster) at Far East Organization do?
The Guest Service Executive is responsible for providing courteous service to guests, handling inquiries, and managing complaints efficiently. They must also perform cashiering duties, maintain knowledge of hotel facilities, and ensure adherence to security and safety procedures. Candidates should h…
What skills does this Senior / Guest Service Executive (Sentosa Cluster) role need?
Key skills for this role include Guest relations, Customer service, Conflict resolution, Cashiering, Communication skills, Upselling.
How much does a Senior / Guest Service Executive (Sentosa Cluster) at Far East Organization pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Senior / Guest Service Executive (Sentosa Cluster) role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Senior / Guest Service Executive (Sentosa Cluster) role?
You can apply directly on Far East Organization's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.