Cryotomo Subject Matter Expert

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. As part of the Materials & Structural Analysis Division, the Staff Scientist, Advanced Cryo Workflows will play a critical role in supporting the adoption and successful implementation of advanced cryo-electron microscopy workflows across Asia Pacific. This is a highly visible, customer-facing role that combines scientific expertise, workflow development, customer engagement, and commercial support. Working closely with customers, sales teams, application scientists, product management, and R&D, you will help accelerate customer success, support strategic pre-sales engagements, identify emerging workflow needs, and contribute to the evolution of innovative cryo imaging solutions. The successful candidate will serve as a regional technical authority and trusted scientific advisor throughout the customer journey—from opportunity development and technical evaluation through workflow adoption and long-term customer success. By acting as a bridge between customers and internal teams, you will help ensure customer requirements are translated into practical workflow improvements, product enhancements, and stronger scientific outcomes. This position is ideal for an experienced scientist who enjoys operating at the intersection of cutting-edge technology, customer collaboration, and scientific innovation.--- KEY RESPONSIBILITIES Customer Success & Technology Adoption Support adoption and successful implementation of advanced cryo-electron microscopy workflows across Asia Pacific. Partner with strategic customers, key opinion leaders, and leading research institutes to enable scientific success. Provide expert guidance on workflow optimization, experimental design, and best practices. Support complex customer challenges and coordinate with internal stakeholders to drive timely and effective resolution. Build long-term customer relationships that strengthen confidence, satisfaction, and advocacy. Identify workflow bottlenecks and opportunities to improve usability, reproducibility, and customer outcomes. Commercial & Pre-Sales Support Partner with Sales Specialists, Account Managers, NanoPort teams, and Business Unit stakeholders to support strategic opportunities across Asia Pacific. Act as a trusted scientific advisor during customer evaluations, workflow discussions, demonstrations, and technical consultations. Help customers understand the scientific value and applicability of advanced cryo workflows to their research objectives. Support opportunity qualification, technical positioning, competitive differentiation, and adoption planning. Contribute to demonstration strategies, proof-of-concept activities, and customer success plans. Provide scientific and technical expertise throughout the customer decision-making process to improve confidence and accelerate successful adoption. Scientific & Technical Leadership Serve as a recognized technical resource for advanced cryo imaging applications and workflows. Support field teams on technically demanding opportunities and customer discussions. Evaluate workflow performance and identify opportunities to improve robustness, reproducibility, and user experience. Develop and deliver technical presentations, workshops, training materials, application notes, and workflow guidance. Represent Thermo Fisher Scientific at conferences, workshops, customer events, and scientific meetings. Maintain awareness of emerging scientific trends, customer requirements, and competitive developments. Voice of Customer & Product Collaboration Capture customer feedback, emerging scientific requirements, and workflow challenges. Partner closely with Product Management, Applications, Engineering, and R&D teams to communicate customer needs and prioritize improvements. Support evaluation of new capabilities, workflows, and technology introductions. Contribute to workflow validation, field readiness activities, and best-practice development. Help establish scalable workflow solutions that can be deployed broadly across the customer base. Internal Enablement Mentor and support regional application scientists and commercial teams. Deliver technical training and knowledge-sharing activities. Foster collaboration between commercial, service, product, and development or…