Murex Application Support Engineer

Job Summary: We are seeking a skilled Application Support Engineer to manage and maintain the Electronic Foreign Exchange (e-FX) Booking System and Channel Trading Platform for Bank Treasury operations. The ideal candidate will provide end-to-end support, ensuring system availability, performance, and reliability for treasury operations, while also addressing critical issues in a fast-paced financial environment. Key Responsibilities: System Support & Maintenance: Provide L2/L3 support for the e-FX Booking System and Channel Trading Platform, ensuring high availability and smooth operations. Monitor and troubleshoot real-time trading applications to address performance issues and system anomalies. Incident & Problem Management: Perform root cause analysis for recurring incidents and implement long-term fixes. Resolve time-sensitive issues related to trade execution, booking discrepancies, and settlement processes. Integration & Testing: Collaborate with the development team to test and implement fixes or enhancements for the trading platform. Support integration of the e-FX system with third-party applications like market data providers, liquidity providers, and settlement systems. Automation & Process Improvement: Automate repetitive tasks and monitoring processes to improve operational efficiency. Optimize system performance by identifying bottlenecks and tuning configurations. Stakeholder Communication: Serve as the primary contact for traders, treasury teams, and other stakeholders during system issues or maintenance windows. Document resolutions, technical processes, and best practices for knowledge sharing. Required Skills and Qualifications: Technical Expertise: Strong experience in supporting trading systems, e-FX platforms, or treasury applications. Proficiency in technologies such as ASP.NET Core, Web API, REST API, and middleware solutions. In-depth knowledge of databases, including query optimization and stored procedures. Financial Domain Knowledge: Understanding of foreign exchange markets, trading workflows, and treasury operations. Experience with trade lifecycle management, including execution, booking, and settlement. Integration & Messaging: Experience with FIX protocol, SWIFT messages, and market data feeds from providers like Reuters or Bloomberg. Familiarity with message brokers such as Kafka, RabbitMQ, or IBM MQ. Soft Skills: Strong problem-solving and analytical skills, with the ability to work under pressure in time-sensitive environments. Excellent communication and collaboration skills to liaise with technical teams and business users effectively. Preferred Qualifications: Experience with electronic trading platforms like Murex, Calypso, or Wallstreet Suite. Knowledge of microservices architecture and distributed systems. Exposure to regulatory compliance requirements for financial systems. Certification in cloud technologies (e.g., AWS, Azure) or financial domain expertise. Education: Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.