Service Crew

Job Summary We are seeking enthusiastic and customer-focused Service Crew to deliver exceptional virtual cafe experiences by engaging customers, processing orders accurately, and collaborating with teams to ensure timely delivery and high service standards. Responsibilities Engage with customers through various communication channels to provide menu recommendations and respond to inquiries about offerings Process customer orders accurately and efficiently, ensuring all requests are fulfilled precisely Maintain organized and current knowledge of menu items, including seasonal specials and promotions Collaborate with kitchen and fulfillment teams to ensure timely preparation and delivery of orders Participate in team meetings to contribute to a positive team culture and share best practices Follow opening and closing procedures, including setup and breakdown of service stations Prepare tables, replenish condiments, restock service items, and maintain organized work areas Monitor cleanliness of dining areas, counters, and service stations throughout service hours Assist with stock rotation and promptly notify supervisors of low inventory levels Adhere strictly to food safety, hygiene, and sanitation standards Maintain up-to-date knowledge of daily promotions, seasonal offerings, and menu updates Operate point-of-sale (POS) systems and online ordering platforms effectively Preferred competencies and qualifications Demonstrate warm, friendly, and professional demeanor when interacting with customers Apply strong communication and interpersonal skills to enhance customer experience Exhibit attentiveness and excellent customer service instincts in all interactions Use detail-oriented and organizational skills to maintain smooth service operations Work collaboratively as a team player with a positive, can-do attitude Maintain a well-groomed and presentable appearance Show flexibility in availability, including weekends and holidays Display passion for hospitality and creating exceptional guest experiences Possess enthusiasm for coffee and food culture and share this with customers Familiarity with food safety and hygiene regulations Other Information This position is open to Singaporeans or Permanent Residents only Physically comfortable with standing for extended work shifts （up to 8 hours） in a non-halal café environment. Holding an SFA certificate relevant to this position is recommended