Regional Program Management Executive

Job Description • Monitor compliance to national and international quality standards and related regulations. • Participate in quality related activities such as audit, qualification program, claims etc. • Any other ad-hoc duties as assigned by the Management/Manager from time to time. • Act as a representative for operations to Internal and External Stakeholders • Manage stakeholder expectations and ensure timely completion of project deadlines. • Create and write Standard Operations Procedures • Create Process flowcharts. • Conduct Internal and External Training with operational staff. • Coordinate with IT team for enhancement systems integration • Manage testing for IT projects. • Support on daily operational issues. • Maintain SOP internally at a regional level. • Supporting Daily/Weekly/Monthly/KPI reports for customer. • Attend to customer request on timely matter. • Act as a Control Tower for communication between internal and external customer. • Aligning processes with internal and external operation. • Work with Operation Manager to make improvement for operation. • Conduct training for internal operation if there are new requirement from customer. • Maintain good relationship with customer. • Support adhoc quotation if required. • Travel overseas if required. • Any other ad-hoc duties as assigned by the Management/Manager from time to time. Job Requirements • Min Diploma in Logistics/Supply Chain/Transportation/International Business and 2 years working experience in Freight Forwarding/Logistics Industry, Air/Ocean freight experience is a plus. • Good command of written and spoken English, proficiency in other languages is a bonus as to liaise with other regional offices. • Proficient in MS Office and Teams. • Experience in at least one aspect of freight forwarding operations either Export or Import, with both experiences will be added advantage. • Detail oriented and good time management. • A good team player. • Responsible and able to work remotely t…