Senior / E-Commerce Executive

We are looking for a proactive and detail-oriented Senior E-Commerce Specialist to be a key player in our online sales strategy. You will be responsible for the end-to-end operational excellence of our storefronts, ensuring a seamless customer journey from browsing to delivery. If you are passionate about e-commerce, thrive on data, and excel at cross-functional collaboration, we want to hear from you. KEY RESPONSIBILITIES 1) Operations & Product Management o Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels. o Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers. o Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department. 2) Campaign & Promotion Execution o Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value. o Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows. 3) Customer & Corporate Programs o Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner. o Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management. 4) Reporting & Analysis o Track and manage the Marketing Fund, including budget monitoring and documentation. o Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities. o Generate regular reports on sales performance, campaign effectiveness, and operational metrics. REQUIREMENTS o Diploma or Bachelor’s degree in Digital Marketing, Business, or a related field. o Minimum of 2 years of hands-on experience in e-commerce operations. o Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee). o Strong analytical skills with familiarity in Google Analytics or similar tools. o Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment. o A problem-solving mindset with a customer-first approach. o Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners. Working hours: Mon to Fri, 8:30am to 5:30pm