About this role
The Guest Relations Officer is responsible for providing high-quality service, managing guest check-ins, and addressing complaints to ensure satisfaction. They also oversee front office operations, process financial transactions, and assist in training staff to maintain service standards.
Candidates should possess a NITEC in Hospitality Operations or a diploma, along with proven experience in customer service or a concierge role. Strong communication, multitasking, and problem-solving skills are essential for this position.
What they're looking for
Customer ServiceCommunicationMultitaskingTime ManagementConflict ResolutionCash HandlingFront Office OperationsConcierge Services
Frequently asked questions
What does a Guest Relations Officer, Capri By Frasers China Square at Frasers Property do?
The Guest Relations Officer is responsible for providing high-quality service, managing guest check-ins, and addressing complaints to ensure satisfaction. They also oversee front office operations, process financial transactions, and assist in training staff to maintain service standards. Candidates…
What skills does this Guest Relations Officer, Capri By Frasers China Square role need?
Key skills for this role include Customer Service, Communication, Multitasking, Time Management, Conflict Resolution, Cash Handling.
How much does a Guest Relations Officer, Capri By Frasers China Square at Frasers Property pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Guest Relations Officer, Capri By Frasers China Square role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Guest Relations Officer, Capri By Frasers China Square role?
You can apply directly on Frasers Property's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.