Shuttle Operations Support

Responsibilities Responsible for daily shuttle bus operations, coordination and administrative support functions. Coordinate between customers, drivers, and the operations team to ensure smooth service delivery. Attend and respond to customer enquiries, requests, and emails in a timely and professional manner. Support business growth and operational development initiatives. Assist the Head of Operations / Business Development Director in resolving operational issues and service disruptions. Liaise closely with clients regarding operational requirements, scheduling, and service arrangements. Arrange meetings with clients and support ad hoc operational projects and events. Manage day-to-day deployment and scheduling of buses and drivers. Monitor and coordinate vehicle servicing, preventive maintenance, inspections, and repairs. Maintain accurate and up-to-date records for vehicle servicing, maintenance status, and operational documentation. Follow up on vehicle incidents, accidents, breakdowns, and customer complaints, including preparation of investigation reports where necessary. Coordinate with workshops, drivers, and relevant parties regarding vehicle repairs and operational matters. Provide clients with vehicle and operational details as required. Support weekly operations hotline duty rotation and attend to urgent operational matters when assigned. Ensure compliance with company operational procedures and safety requirements. Perform any other ad hoc duties assigned by management or superior. Job Requirements Minimum GCE ‘N’ / ‘O’ Level, Diploma, or equivalent qualification. Experience in transport operations, logistics coordination, customer service, or administrative support will be an advantage. Good communication, coordination, and interpersonal skills. Able to multitask and work in a fast-paced operational environment. Proficient in Microsoft Office applications such as Excel, Word, and Outlook. Responsible, organised, and detail-oriented. Able to work independently and handle operational issues effectively. Willing to participate in weekly hotline duty rotation (min once a month)