Operation Manager

Key Responsibilities Operations Management Oversee day-to-day air conditioning service and project operations Plan, schedule, and monitor installation activities Optimise manpower allocation and resource utilisation Develop SOPs for installation works Team Leadership & Supervision Lead and manage ACMV technicians, supervisors, and support staff Conduct performance evaluations and training programmes Ensure team compliance with safety standards and company policies Motivate and develop technical teams for high performance Client & Vendor Management Maintain strong relationships with clients Address service complaints and ensure prompt resolution Financial & Administrative Control Prepare operational budgets and cost estimates Monitor expenses and control operational costs Ensure accurate documentation and reporting Compliance & Safety Ensure compliance with ACMV regulations and safety standards Conduct regular site inspections and safety audits Maintain proper documentation for regulatory requirements Qualifications and Requirements Education & Certifications Degree or Diploma in Mechanical Engineering or a related discipline Minimum 5 years of proven experience in ACMV operations At least 3 years in a managerial or supervisory role Technical Skills Strong technical knowledge of HVAC systems (VRF, Split AC, FCU) Familiarity with local codes, standards, and regulatory requirements Soft Skills Strong communication and interpersonal skills Ability to work independently in a fast-paced, target-oriented environment Strong coordination skills in managing multiple stakeholders Ability to manage multiple deadlines and adapt to changes Analytical thinking and problem-solving skills