Network Technician

Monitor and maintain networkinfrastructure to ensure consistent uptime and performance. * Provide Level 1 & 2 support fornetwork issues spanning LAN, WAN, and WLAN. * Install, configure, and troubleshootrouters, switches, access points, and wireless controllers. * Diagnose and resolve wirelessconnectivity issues on customer-owned equipment. * Act as the single point of contactfor dorm/residential customers — following up until each issue is fully resolved. * Interface directly with customers tounderstand issues, explain solutions clearly, and ensure timely resolution. * Maintain accurate, up-to-datedocumentation of network assets, configurations, and site setups. * Respond on-site to service calls andnetwork emergencies as needed.