IT Desktop Support (Hardware, Software, Network)

Executive IT Desktop Support Specialist (DSS) · Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree. · Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software. · Have at least 4+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support. · Able to Handle and resolve computer hardware and software incidents and requests. . Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners. · Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus · Able to participate in any projects related to the DSS field of work · Able take on tasks or work on ad hoc requests or assignments . Ability to Provide updates on tasks assisgned on a timely matter . Able to Particiate on projects related to the DSS field of work · Must adhere to company policies /guidelines. · Good customer service and communication skills.