Equipment Service Engineer

This Equipment Service Engineer will be responsible for installing, testing, and maintaining automation systems, troubleshooting and repairing electrical/electronic components, configuring software, and ensuring smooth communication with customers. They will handle support requests, coordinate with internal teams, and provide accurate service reports. Job Responsibilities Automation system installation, testing, commissioning, and maintenance. Setup electronics controllers, PC, and install software. Perform onsite machine buy-off as per agreed customer requirements Analyze equipment failures and identify root causes to effectively repair equipment failures. Able to analyze electrical/electronic circuit, read machine logfiles to identify root cause for the problem Able to repair electrical components, setup robot software, PC software. Establish a seamless interface between customers and Getech. Demonstrate high integrity and work independently with minimal supervision. Spearhead customer issues and coordinate with internal departments and customer stakeholders to resolve them efficiently. Escalate to management if necessary. Respond to phone support and onsite support requests in accordance with SLA. Prepare and present accurate, detailed service reports in a timely manner. Job Requirement: Diploma or Bachelor’s degree in Electronics, Computer Engineering or equivalent 3 years or more of experience in automation systems setup or service support Proficiency in electrical components such as servo motors and robots Proficiency in installing software, configuration and setting up PCs and machines Ability to read equipment log files and process flows to debug machine breakdowns Strong problem-solving skills, both analytical and technical Effective listening, verbal and written communication skills Ability to work collaboratively in a team environment Willingness to learn new technologies on a regular basis Good time management skills, including the ability to perform multiple tasks and prioritise assigned tasks Willingness to travel for overseas assignments on short notice.