About this role
Lead the global service desk function across 11 locations, managing the transition to a Follow-the-Sun operational model. Oversee Managed Service Provider (MSP) governance and drive digital transformation through AI, automation, and ITIL-aligned processes.
Requires a Bachelor's degree and at least 15 years of IT service management experience, including 5 years in senior leadership. Mandatory certifications include ITIL v4 Managing Professional or Strategic Leader.
What they're looking for
IT Service ManagementMSP GovernanceFollow-the-Sun ModelITIL v4ServiceNowIncident ManagementSLA GovernanceBudget Management
Frequently asked questions
What does a SVP, Global Head of Service Desk, Technology Group at GIC Private Limited do?
Lead the global service desk function across 11 locations, managing the transition to a Follow-the-Sun operational model. Oversee Managed Service Provider (MSP) governance and drive digital transformation through AI, automation, and ITIL-aligned processes. Requires a Bachelor's degree and at least 1…
What skills does this SVP, Global Head of Service Desk, Technology Group role need?
Key skills for this role include IT Service Management, MSP Governance, Follow-the-Sun Model, ITIL v4, ServiceNow, Incident Management.
How much does a SVP, Global Head of Service Desk, Technology Group at GIC Private Limited pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this SVP, Global Head of Service Desk, Technology Group role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this SVP, Global Head of Service Desk, Technology Group role?
You can apply directly on GIC Private Limited's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.