Export Customer Relations

Specific Job Role/Scope: To assist and coordinate shipment arrangements pertaining to airfreight exports. Customer service & attend to customer grievance management. Providing excellent and quality service to clients so as to ensure ultimate satisfaction. Smooth shipment arrangements with no close follow-up to shipment completion. Responsibilities and Duties: Liaising and responding in a timely with various stakeholders via phone, texts, and emails. Coordination the collection of cargo from shipper premises with transporters. Ensure cargo is collected or self delivered ample time prior to lodge in. Book space with airlines and secure export shipment accordingly. Ensure feasibility of net rates and selling rates. Declare permit and insurance on behalf of shippers. Arrange fumigation for wooden pallets as requires by specific countries. Monitor and ensure all shipment are successfully uplifted as scheduled. Follow POD and DN from agents.