Global Switch logo

Customer Services Executive

Global Switch

SingaporeFull-timeOn-site

Posted 22 Jun 2026

About this role

Deliver high-quality, professional customer support on-site while coordinating service requests and incident management. Collaborate with internal technical teams to ensure seamless customer onboarding and infrastructure transitions. Proven experience in fast-paced customer support environments with a strong ability to manage escalations and maintain SLA compliance. Proficiency in using service management platforms and interpreting operational metrics to drive service improvements.

What they're looking for

Customer ServiceIncident ManagementService Request CoordinationCustomer OnboardingSLA ComplianceProblem SolvingService DocumentationTicketing Systems

Frequently asked questions

What does a Customer Services Executive at Global Switch do?

Deliver high-quality, professional customer support on-site while coordinating service requests and incident management. Collaborate with internal technical teams to ensure seamless customer onboarding and infrastructure transitions. Proven experience in fast-paced customer support environments with…

What skills does this Customer Services Executive role need?

Key skills for this role include Customer Service, Incident Management, Service Request Coordination, Customer Onboarding, SLA Compliance, Problem Solving.

How much does a Customer Services Executive at Global Switch pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Customer Services Executive role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Customer Services Executive role?

You can apply directly on Global Switch's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.