Pet Hotel Manager

About the Role As the Pet Hotel Manager, you will lead the daily operations of our premium pet hotel, ensuring every guest enjoys a safe, comfortable, and enriching stay. You will also coordinate pet sitting services, supervise dog walking schedules, and maintain the highest standards of care and customer service. Key Responsibilities Hotel Operations Manage the daily operations of the dog and cat hotel. Oversee pet check-in and check-out procedures. Monitor feeding schedules, medication administration, enrichment, and overall wellbeing. Maintain accurate boarding records and owner communication. Ensure all suites and common areas are clean, sanitised, and well maintained. Team Leadership Supervise Pet Care Associates. Schedule daily staffing and overnight coverage. Train staff on animal handling, hygiene, safety, and emergency procedures. Conduct regular quality checks to ensure service excellence. Dog Walking & Pet Sitting Coordinate daily dog walking schedules for boarded dogs. Assign pet sitters to walking and enrichment activities. Ensure each dog receives appropriate exercise based on age, breed, health, and temperament. Supervise outdoor walks and indoor play sessions while maintaining safety protocols. Monitor pets during walks and report any health or behavioural concerns promptly. Customer Experience Provide personalised updates, photos, and videos to pet owners. Respond professionally to enquiries and boarding requests. Resolve customer concerns with empathy and professionalism. Compliance & Safety Ensure compliance with all company SOPs and relevant Singapore regulatory requirements. Maintain high standards of cleanliness, biosecurity, and animal welfare. Respond effectively to emergencies and coordinate veterinary care when necessary. Requirements Minimum 2 years’ experience in pet boarding, veterinary, grooming, daycare, or animal care. Experience leading or supervising a team is preferred. Comfortable handling dogs and cats of various sizes and temperaments. Excellent communication and organisational skills. Passionate about animal welfare and customer service. Able to work rotating shifts, weekends, and public holidays. Physically fit and able to walk dogs multiple times daily. Pet First Aid certification is an advantage. What We Offer Competitive salary (commensurate with experience) Performance incentives Career progression opportunities Professional training and development Staff discounts on café, grooming, retail, and boarding services Supportive team environment Opportunity to be part of Singapore’s luxury pet lifestyle destination Working Hours Five-day work week (rotating roster) Shift work, including weekends and public holidays Overnight duty may be required for boarding operations