About this role
Manage walk-in policyholder queries and requests regarding life and general insurance while ensuring prompt resolution of issues. Handle appeals, feedback, and complaints while maintaining regulatory compliance and mitigating business risks.
Requires a GCE 'A' level, Diploma, or Degree, with professional insurance certifications being advantageous. Candidates should possess strong communication skills and be comfortable working in a fast-paced frontline environment.
What they're looking for
Customer ServiceComplaint ManagementRisk MitigationInterpersonal CommunicationMS ExcelMS WordRegulatory ComplianceDetail Oriented
Frequently asked questions
What does a Associate - Customer Service Centre at Great Eastern do?
Manage walk-in policyholder queries and requests regarding life and general insurance while ensuring prompt resolution of issues. Handle appeals, feedback, and complaints while maintaining regulatory compliance and mitigating business risks. Requires a GCE 'A' level, Diploma, or Degree, with profess…
What skills does this Associate - Customer Service Centre role need?
Key skills for this role include Customer Service, Complaint Management, Risk Mitigation, Interpersonal Communication, MS Excel, MS Word.
How much does a Associate - Customer Service Centre at Great Eastern pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Associate - Customer Service Centre role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this Associate - Customer Service Centre role?
You can apply directly on Great Eastern's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.