Skin & Scalp Advisor

About Us Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty. With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok. Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company. Role Purpose We are seeking a passionate and customer-oriented Retail Store Associate to deliver high-quality skin and scalp consultation services using cutting-edge diagnostic equipment. In addition to standard retail merchandising duties, the role involves performing personalized assessments, providing skincare advice, and promoting targeted product solutions. You will play a pivotal role in enhancing the customer experience and driving category growth in skincare and haircare. The Role End-to-End Customer Engagement Actively engage and introduce customers to skin/scalp analysis services. Assist in the registration process and identify skin/scalp concerns. Perform skin/scalp analysis using diagnostic equipment, guiding customers through the process. Provide high-level personalised results consultation and recommend skincare/haircare solutions based on the report. Provide excellent customer service and respond to queries about service (using FAQs) and product category/use guidance. Equipment Hygiene & Maintenance Sanitize and maintain diagnostic equipment after each use. Store properly and ensure hardware is in working order. Merchandising & Store Operations Stocking, pricing, replenishment, product displays, and visual merchandising in-store. About You Minimum GCE ‘O’ Level / Diploma in Retail / Business Management At least 2 years of retail experience, with prior supervisory experience preferred Strong customer service, communication, and multitasking skills Passion for skincare/haircare and willingness to learn diagnostic tools Able to work retail hours, including weekends and public holidays Good problem-solving abilities, attention to hygiene, and comfort in recommending products Benefits Yearly Bonus Team Member Discount Subsidized Medical and Dental Benefits Training Opportunities Career Advancement