Store Manager

Position Title: Store Manager Address: 68 Orchard Road, #04-54, Plaza Singapura, Singapore 238839 Job Summary The Store Manager is responsible for leading overall salon operations, managing staff performance, maintaining service quality, and ensuring excellent customer experience. Key Responsibilities 1. Daily Operations Management • Oversee daily salon operations to ensure smooth workflow and customer satisfaction. • Maintain store cleanliness, service standards, and operational efficiency. 2. Team Leadership & Staff Management • Plan and arrange staff schedules to ensure adequate coverage. • Supervise, train, and motivate team members to achieve performance targets. 3. Customer Service & Consultation • Assist in client consultations, handle customer feedback, and resolve issues promptly. • When necessary, perform treatments and support staff in serving customers. 4. Sales & Performance • Manage sales goals, monitor performance, and implement promotional strategies. • Track daily, weekly, and monthly sales results to ensure revenue growth. 5. Inventory & Supplies • Monitor product usage and maintain sufficient inventory levels. • Prepare purchase requests and coordinate with suppliers. 6. Recruitment & HR Support • Participate in hiring, onboarding, and employee retention efforts. • Assist in employee communication, team building, and conflict resolution. Work Schedule • 6 days per week, 1 rest day (minimum 44 working hours weekly). • Public holidays can be replaced with time-off, or paid at 3x daily rate if required to work. Compensation & Benefits • Basic Salary: SGD 10,000 - 12,000 per month • Service Commission: 6% • Sales Commission: 2% • Annual Leave: 7 days per year (accrued monthly, up to 14 days) • Sick Leave: 14 outpatient + 60 hospitalization days (as per MOM regulations) • Insurance: Medical and hospitalization insurance provided • Accommodation: Provided by company, utilities included within reasonable use • Meals: Provided during working hours • Transportation: Not provided Requirements • Minimum 3 years of salon or retail management experience. • Strong leadership, communication, and interpersonal skills. • Able to handle both operational and service responsibilities. • Fluent in Mandarin and English preferred (to communicate with local and Chinese-speaking clients). • At least a Diploma in Business, Beauty, or related field preferred. 2. SKILLS Customer Service Interpersonal Skills Team Building Team Leadership Conflict Resolution Customer Satisfaction Leadership Merchandising Operations Management Staff Management Visual Merchandising 3. KEY INFORMATION Job Post Duration 30 Calendar Days Number of Vacancies 1 Job Function Customer Service, General Management, Hospitality, Medical / Therapy Services, Sales / Retail Position Level Manager Minimum Years of Experience 3 Employment Type Full Time Flexible Work Arrangement No flexible work arrangement selected Minimum Qualification Level Advanced / Specialist / Management / Graduate Diploma Field of Study Sales & Marketing n.e.c. Monthly Salary Range (SGD) $10,000 - 12,000 Government Support No schemes selected 4. WORKPLACE DETAILS Workplace Address Local This position involves multiple workplace locations in Singapore 5. SCREENING QUESTIONS There are no screening questions for this job posting