Food Outlet Manager

Job Description 1. Sales & Business Results · Consult and is accountable for creating a positive work environment while working closely with the Direct Supervisor and Outlet Team to create and accomplish business, in terms of QSC, Sales, People and Profits objectives. · Adhere to Han’s standards and service levels to increase sales and minimize costs, including food, beverage, supplies, utility and labor costs. · Utilise all informational resources available including P&L and Customer Feedbacks information and etc, to identify opportunities and threats and develop business plan to optimise organisation potential. · Develop recruitment and training plan with supervisor to ensure stores are appropriately staffed with productive staff. · Support and assist immediate superior towards achieving store and area results. · Ensure service staffs perform suggestive selling at all times to increase sales, average check and meet promotion target. · Ensure proper execution of market wide promotions. · Monitor and analyse outlet’s business results. Initiate and periodically develop business plan to improve stores’ results with supervisor. · Support, coach and coordinate implementation and execution of new products and business/ training processes consistently within the store. · Follow up and lead the team to meet outlet’s Monthly Sales and New Product Promotion Targets. · Collate customers’ feedbacks and suggest ideas or recommend actions. · Suggest Local Store Marketing activities for the outlet, monitor and evaluate the results and effectiveness. · Engage in effective resource deployment to optimise resources for assigned outlets. · Assist Area Manager to achieve business results and optimizing the resources which include people deployment, stocks, coaching or training, etc. 2. Safety & QSC · Support, coach and consult team to produce consistently high levels of QSC, safety and sanitisation standards and guidelines. · Comply with company’s guidelines and empowerment to recover customers. · Manage customer complaints of the assigned stores professionally and timely. · Submit Incident Report inclusive of actions taken for customers’ feedbacks and stores’ incidents timely according to company guidelines. · Ensure storage and usage of food products/ingredients based on First-In-First-Out and First-Expire-First-Out guidelines. · Ensure that proper security procedures are in place to safeguard staff, customers and company assets. · Ensure safe environment to reduce the risk of injury and accidents. Complete incident reports promptly in the event a customer or employee is injured. · Conduct Outlet’s Cash Audit, Food Safety and QSC Audit. Develop action plan where necessary. · Uphold Han’s and outlets’ image and cleanliness in ensuring store structures, equipment and fixtures are in good condition, clean and housekeeping duties are performed routinely. 3. People Management · Display and reinforce teamwork and people skills to gain commitment from outlet team to deliver Excellent Food Safety and QSC standards. · Plan, recruit and interview based on stores needs and ensure staffing objectives are met. · Manage shift arrangements including provide daily operational decision, positioning, scheduling and planning of staff. · Train and develop staff to ensure that assigned store is adequately staffed in order to maximise sales potential, operational efficiency and reduce staff turnover. · Equip, enforce, educate and consult with all staff on appropriate HR policies, labour laws, security and safety procedures. · Conduct performance appraisals and provide valuable input based on defined goals and objectives for each direct manager and staff. · Ensures that individual development plans for service & kitchen team to Outlet Leader (all managers and staff) are implemented as per guidelines or/ and plans. · Conduct orientation including safety briefing, and oversee the training of new direct employees. · Consult with supervisor on building staff commitment and assist with plan to increase employee’s loyalty, satisfaction and pride. 4. Administrative and others · Ensure stores perform shift control and all tasks consistently in accordance to standards. · Responsible for daily sales deposit stocks ordering, month-end inventory and petty cash reimbursement in place. · Review stores’ sales projection and complete Weekly Store Schedules to maximise the use of labour and achieve sales. · Review and approve stores’ working hours. · Co-develop, execute…