Barista/Service Executive

Barista/Service Executive Overview: The Barista/Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista/Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista/Service Crew has a deep passion for coffees and service. Duties & Responsibilities: Operations: -Preparation of high quality coffees and beverages -Execute latte art -Calibration of equipment -Ensure every customer feels welcome to the place -Provide excellent and friendly service to customers -Ensure smooth and pleasant ordering experience -Ensure accurate and professional delivery of food and beverages -Ensure smooth and polite payment process -Assist with packing and delivery orders -Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction -Willing to go the extra mile for customers while gaining the respect and camaraderie of customers -Ensure cleanliness and high hygiene standards of all service areas and equipment Requirements: - Excellent attitude and hardworking - Very passionate about coffees, service, and food - Motivated to want to delight and please all our different customers - Attentive to details and meticulous to ensure smooth operations with minimal errors - Good interpersonal skills so as to build good working relationships with colleagues and managers - Good problem-solving skills to ensure continued operations in the face of challenges Benefits: - Annual Leave - $300 medical claims per year - Medical Hospitalisation/Work Injury Insurance - Staff meal provided - Bonus upon good performance - Yearly Increment upon good performance