Euc Support Engineer

Job Responsibilities: To provide phone and on-site support for computer hardware, applications and network related issues of Head office and clinics Ensure new PCs and IT peripherals deployed are in working conditions else rectification to be done Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals Troubleshoot networking and connection issues Ensure the accuracy of the asset information such as all are tagged and recorded Maintain and update of computer peripheral devices and software inventory of the company Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties Perform service request related to client platforms Perform user account management (e.g., Create password, reset & delete) Perform follow-up with vendor on replacement of hardware To assist IT manager for smooth IT support operation Any other ad-hoc duties as and when assigned by superior Job Requirements: Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage Computer literacy in MS Office Proficiency in Technology will be added advantage Independent, resourceful, result-oriented individuals with a "can-do" attitude