Senior Credit Control Executive

Reporting To: Credit Control Manager Key Responsibilities Report directly to the Credit Control Manager and support the execution of the company's credit control strategy. Take a hands-on role in managing the full spectrum of credit control and accounts receivable activities on a daily basis. Lead the company's credit control and accounts receivable function, ensuring effective credit risk management and timely collection of outstanding debts. Develop, review, and implement credit control policies, procedures, and internal controls to mitigate financial risk. Assess and approve customer credit applications, establish appropriate credit limits, and conduct periodic credit reviews based on financial performance and payment history. Perform credit risk analysis using financial statements, payment trends, industry information, and commercial data to recommend credit decisions. Monitor debtor ageing, collection performance, and key credit metrics, taking proactive measures to minimize bad debt exposure. Personally follow up on overdue accounts, negotiate repayment plans, resolve billing disputes, and maintain strong customer relationships to achieve collection targets. Work closely with the Sales, Operations, and Finance teams to balance commercial objectives with prudent credit risk management. Review and recommend credit hold/release decisions in accordance with company policies. Prepare detailed ageing analysis, collection forecasts, DSO (Days Sales Outstanding), bad debt provision reports, KPI reports, and management reports for the Credit Control Manager and senior management. Perform customer account reconciliations and investigate discrepancies to ensure accurate accounts receivable records. Support weekly meetings, month-end and year-end closing activities related to accounts receivable, including journal entries and reconciliation schedules. Coordinate legal recovery actions and work with external debt collection agencies where necessary. Drive process improvement initiatives, Accounting & ERP system enhancements, and automation projects to improve operational efficiency. Ensure compliance with internal controls, audit requirements, and company financial policies. Coach and guide junior Credit Control team members on collection strategies, account management, and best practices. Perform any other duties assigned by the Credit Control Manager. Requirements ACCA, CPA, or a Diploma/Degree in Accounting, Finance, Business, or a related discipline. Minimum 5 years of relevant experience in Credit Control or Accounts Receivable, preferably in the FMCG, wholesale or distribution industry. Proven hands-on experience managing a large customer portfolio and high-volume transactions. Strong knowledge of credit risk assessment, financial analysis, debt recovery strategies, and collection best practices. Experience developing and implementing credit control policies and process improvements. Advanced proficiency in Microsoft Excel and hands-on experience with Accounting, Business, and ERP systems (e.g. SAP or equivalent). Strong analytical, negotiation, communication, and stakeholder management skills. Self-motivated, hands-on, detail-oriented, and able to work independently in a fast-paced environment. Able to prioritize competing deadlines and make sound commercial decisions. Experience mentoring, coaching, or supervising junior team members will be an advantage. Willing to work on a 5.5-day work week, & when required to support business operations and month-end activities.