Application Support Engineer

Job Requirement: Minimum 2 years of working experience with Rest API services Minimum 2 years of working experience with React frameworks such as (Next/Nest.js) Minimum 3 years of working experience with microservices framework and containers Working experience with AWS Cloud Minimum 2 years of experience in application support, with a strong command of React.js, MSSQL database Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting. Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL. Responsibilities: The Application Engineer performs Level 2 with expertise in Node.js, MSSQL, Windows systems, Cloud AWS services (EC2, ECS, S3, RDS, Cloudwatch etc.), and IT Service Management (ITSM). As a member of our team, you will play a crucial role in ensuring the availability, performance, and stability of critical applications across our organization. As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success. Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently. By leveraging your expertise in Node.js, MSSQL, UNIX/Linux, Cloud AWS, and IT Service Management (ITSM), you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime.. Documentation of processes and troubleshooting steps will facilitate knowledge sharing, contributing to continuous improvement and ensuring seamless business operations. Oversight of various application support Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs. Utilize SQL queries to analyze and troubleshoot issues in MSSQL databases performing data fixes and optimizations as necessary. Administer and support applications running on EC2 environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring. Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration. Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements. Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management. Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams. Thanks,and Best Regards KaranamVijaya Kiran (EARegistration no: R1443178) HP:+65 92333815 RecruitmentManager Helius Technologies Pte Ltd (EA Licence No: 11C3373) https://www.linkedin.com/in/vijay-karanam-68462131/