Senior Creator Success Executive

HEPMIL Media Group owns and operates SGAG, MGAG, PGAG, MRCI, HEPMIL Creators' Network & Bent Pixels Asia. HEPMIL Media Group has offices across Singapore, Kuala Lumpur, Jakarta, Manila, Bangkok & Ho Chi Minh and employs over 300 passionate individuals. HEPMIL - SGAG and HEPMIL Creator’s Network (HCN), is home to one of the fastest growing content and creator businesses locally. We exist to Make Every Singaporean’s Day a Better One through the endless funny memes and videos on SGAG and by empowering the next generation of content creators through HCN. HEPMIL Creator’s Network (HCN) is a digital creator agency that connects brands with the best and most popular creators in the SEA region, and enables brands to reach out to the young audience through the creators’ social platforms. Powered by Hepmil’s servicing expertise and data analytics, we work with our creators to launch entertaining and exciting content based on the brand’s campaign objectives. Learn more about HCN and our creators at https://www.hepmilcreators.com/ Your role as a HEPMIL Senior Creator Success Executive will partner closely with our exclusive talents to support their growth, amplify their creative impact, and bring innovative projects to life. You’ll gain hands-on experience coordinating campaigns and events, managing talent operations, and cultivating strong relationships with clients, agencies, and the creator community. This is a 1-year contract position, subject to renewal. KEY RESPONSIBILITIES: Accompanying Talents on assigned social media gigs Gatekeeping and ensuring talents remain professional on both social media and client-facing activities Serve as the key coordinator for talent campaign enquiries and project management, including managing inbound client requests, qualifying leads, and scheduling shoots, projects, and events Prepare and update media kits Support talent operations, including scheduling coordination, preparing performance review decks, maintaining media kits, and managing media or event communications Collaborate with Creator Success Managers to support and grow HEPMIL talents in line with individual goals and aspirations Build and maintain strong relationships with across teams to facilitate the success of our exclusive creators Manage inbound emails for all exclusive talents, which includes: – Responding to client inquiries on rates – Filtering inbound emails and consolidating repeated inquiries – Qualifying leads and looping in key POC to take over – Coordinating and executing ad-hoc inquiries (e.g. session sharing) – Preparing decks for quarterly performance reviews IDEAL CANDIDATE: Minimum 1 year of experience in talent coordination, creator management, or client/project coordination, social media production Good understanding of social media landscape, content creation Experience managing talents and campaigns Proactive, organized, and detail-oriented with a solutions-focused mindset Skilled at fostering positive and professional relationships with talents and be professional on set / events to support our exclusive creators Passionate about creator ecosystems and content-driven marketing Adaptable, resilient, and able to thrive in a fast-paced environment