Customer Relation Officer

Customer relations officer (Full-Time) Job Responsibilities • Manage appointment bookings and handle daily customer enquiries via WhatsApp and Instagram • Greet customers warmly, serve beverages, and guide them to their seats • Ensure smooth front desk operations and overall customer experience • Maintain and update appointment schedules and customer records • Handle cashiering duties (billing, payments, receipts) • Manage booking deposits and appointment confirmations • Follow up with customers (appointment reminders / post-service messages) • Assist with basic customer service recovery when needed • Support administrative tasks including: • Tracking staff punctuality (lateness) using Excel • Calculating stylist attendance and regularity reports • Maintain cleanliness and organization of reception area ⸻ Requirements • Prior experience in customer service / salon / retail preferred • Comfortable using WhatsApp, Instagram, and basic Excel • Good communication skills (English required, Mandarin is a plus) • Friendly, well-groomed, and customer-oriented • Able to multitask in a fast-paced environment • Able to handle high volume enquiries during peak periods • Strong sense of responsibility and punctuality • Organized, detail-oriented, and a team player ⸻ Working Hours • Monday to Friday: 12:30 PM – 9:00 PM ⸻ Salary & Benefits • Salary: $3000-$4000 (based on experience) • 12 days Annual Leave • Annual Bonus (based on performance) • Free hair services (staff welfare benefit) • Opportunities for career progression (e.g. Senior Receptionist / Outlet Manager) • Incentives may be provided based on performance