Customer Service Executive

JOB SUMMARY We are seeking an experienced customer service executive to join our team. In this role, you will manage quotation, order processes, ensuring accuracy, timeliness and excellent customer service. You will prepare quotes/project proposal, process and track orders and project progress, coordinate with factory, customer and internal team. Job Description 1. Responsible for customer enquiries from emails/calls on quotation, order acknowledgement, ordering from factory, expediting and follow up on delivery/return in prompt and accurate manner. 2. Liaise with factory, sales to ensure quotations are accurate and aligned with pricing guidelines 3. Process order to factory, expedite, track and ensure timely delivery 4. Resolved customer’s return, complaints/feedback effectively and prompt escalation when needed 5. Support Sales team and work with team to ensure that KPIs are met, documentations follow company policies 6. Any other tasks as assigned or necessary to meet changing business condition. Requirements 1. Degree or Polytechnic diploma preferrable in technical or supply chain discipline 2. At least 2 years of previous experience with customer service, sales support 3. Familiar with of MS Office; Outlook, Excel, word with strong skills in Excel. 4. Some experience in ERP or business applications/platform 5. Proficient in written English and normal conversational communication in English and Chinese. 6. Customer oriented with the ability to priorities different urgencies and multitasking Others: Training will be provided with proper guidance and timeline for picking up. 1. Good career development and advancement. 2. Cohesive and teamwork environment. 3. Competitive salary and standard industry benefits. 4. Regular team building events. 5. Expanding organization. HKK Singapore is the SOLE Distributor and representative of a reputable US manufacturer who is the market-leading, global provider of integrated flow control solutions is specialized in the manufacture of highly engineered valves, fittings and customized services for critical and severe service applications in the Oil & Gas, Power generation and process industries. HKK group has offices in China, Hong Kong, Thailand, Malaysia and Singapore. HKK SGP is covering both Singapore and Indonesia market and holds the distributorship for various brands of products such as HOKE/Gyrolok, GO, Dopak, Texas Sampling, Circle Seal Control, Circor Tech , Classic filter , Astute, RIGID tools In 2018, HKK Singapore established its Indonesia office in Selatan Jakarta. In Oct 2020, HKK Singapore has been awarded with another country sole distributorship– Singapore on top of Indonesia . We are seeking for an energetic individual to join our team to create greater values for our customers in Singapore. For more info, visit our website www.hkkit.com.sg