Guest Services Officer

JOB SUMMARY DUTIES AND RESPONSIBILITIES · Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures · Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups · Work closely with Housekeeping to ensure that special requests are met and follow up accordingly · Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner · Utilize the Property Management System to generate Shift and Daily report · Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly · Ensure all guests complains are heard and reported to Guest Services Supervisor. · Work with Supervisors regarding hotel business to keep them in an informed position · Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs · Must be ready for new tasks given by Supervisors or Managers · Must know minimum the basics of Marriott Rewards · Must be confident to upsell rooms · Must be customer oriented Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. JOB SPECIFICATION Educational / Academic Requirements : High School, Diploma or Equivalent College / University degree Experience : Preferably 1 year experience in similar field