Operations Specialist

Job Descriptions: Operations Specialist Support full property lifecycle coordination — assist with space takeover, furnishing, resident move-in and daily property upkeep tasks. Follow and assist in updating standardized SOPs for property maintenance and cleaning workflows. Collaborate with marketing teams to prepare vacant units and ensure on-time readiness for new customers. Track occupancy turnover schedules and assist in optimizing daily operational workflows to speed up space deployment. Communicate to understand customer needs, organize activities to to improve customer satisfaction. , especially clients from China on weekly basis to improve customer retention. Facilities & Maintenance Support Process daily maintenance tickets and follow up to ensure timely resolution of issues. Liaise with internal maintenance staff and external vendors to uphold property cleanliness, safety and functional standards. Execute scheduled preventive maintenance plans and record performance data including response time, repair quality and maintenance costs. Process Execution & Optimization Assistance Document daily operational procedures and follow scalable workflows aligned with company growth requirements. Utilize digital tools (spreadsheets, task trackers, property management systems) to track daily tasks, expenses and team communications. Flag operational bottlenecks and submit improvement suggestions to boost work efficiency, service quality and cost management. Job Requirements: - Minimum 4 years of management experience in services sector. - Excellent interpersonal, problem-solving, customer service skills - Bilingual proficiency in English and Mandarin to handle diverse clientele. - Experience working with or within Chinese corporate environments will be a advantage.