About this role
Drive better customer outcomes by managing complaints KPIs, optimizing the contact-center knowledge base, and designing targeted learning programs. Additionally, lead people experience initiatives to improve employee engagement and translate customer insights into practical service improvements.
Requires a bachelor's degree in Business Administration, Communications, or a related field. Candidates must have contact-center experience in customer service, complaints, or training with a proven track record of delivering against performance measures.
What they're looking for
Complaint HandlingKnowledge ManagementTraining DesigniNPS ImprovementPerformance MetricsStakeholder ManagementCoachingReporting
Frequently asked questions
What does a AVP, Customer Support and Training at HSBC do?
Drive better customer outcomes by managing complaints KPIs, optimizing the contact-center knowledge base, and designing targeted learning programs. Additionally, lead people experience initiatives to improve employee engagement and translate customer insights into practical service improvements. Req…
What skills does this AVP, Customer Support and Training role need?
Key skills for this role include Complaint Handling, Knowledge Management, Training Design, iNPS Improvement, Performance Metrics, Stakeholder Management.
How much does a AVP, Customer Support and Training at HSBC pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this AVP, Customer Support and Training role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this AVP, Customer Support and Training role?
You can apply directly on HSBC's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.