About this role
Lead the Customer Experience strategy for IWPB by embedding a client-centric culture and utilizing NPS and data insights to improve customer journeys. Drive strategic initiatives through service design and design thinking to address customer pain points and reduce complaints.
Requires a minimum of 10 years of experience, preferably within financial services such as retail banking or wealth management. Candidates must possess strong interpersonal skills and expertise in human-centered design and agile delivery.
What they're looking for
Customer Experience StrategyNet Promoter SystemData InsightsService DesignDesign ThinkingCustomer Journey MappingStakeholder ManagementHuman-Centred Design
Frequently asked questions
What does a VP, CUSTOMER EXPERIENCE AND INSIGHT at HSBC do?
Lead the Customer Experience strategy for IWPB by embedding a client-centric culture and utilizing NPS and data insights to improve customer journeys. Drive strategic initiatives through service design and design thinking to address customer pain points and reduce complaints. Requires a minimum of 1…
What skills does this VP, CUSTOMER EXPERIENCE AND INSIGHT role need?
Key skills for this role include Customer Experience Strategy, Net Promoter System, Data Insights, Service Design, Design Thinking, Customer Journey Mapping.
How much does a VP, CUSTOMER EXPERIENCE AND INSIGHT at HSBC pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this VP, CUSTOMER EXPERIENCE AND INSIGHT role remote, hybrid, or on-site?
This role is on-site, based in Singapore.
How do I apply for this VP, CUSTOMER EXPERIENCE AND INSIGHT role?
You can apply directly on HSBC's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.