Transportation Traffic Controller

Company Overview A homegrown logistics company driving dynamic growth in fulfilment and logistics services for local and international clients. Job Summary We are looking for a meticulous and customer-centric Transportation Traffic Controller to join our dynamic logistics team. This dual-role position is crucial for the seamless coordination of our fleet operations while also being a key point of contact for our clients. You will be responsible for real-time scheduling and routing of vehicles, ensuring on-time deliveries, managing customer inquiries, and handling all job-related billing and invoicing with precision. Your ability to juggle high-pressure operational demands with excellent service and financial accuracy will be key to your success. Responsibilities Plan, schedule, and dispatch vehicles (prime movers, lorries, vans) to optimize routes and ensure timely collection and delivery of goods across Singapore Monitor vehicle locations in real-time using GPS and telematics systems (e.g., Webfleet, iFleet) to identify and resolve delays caused by traffic, breakdowns, or urgent requests Communicate job orders clearly to drivers, manage their schedules, and provide support for on-road issues or emergencies Adapt quickly to unexpected events such as vehicle breakdowns, last-minute order changes, or customer rejections by reallocating resources to minimize service disruption Ensure all fleet operations comply with Singapore’s LTA regulations, workplace safety standards, and company SOPs Serve as the primary liaison for customers via phone, email, and WhatsApp, providing proactive shipment updates, delay notifications, and proof of delivery (POD) Investigate and resolve operational inquiries and service issues, coordinating with internal teams to deliver timely and satisfactory solutions Coordinate with warehouse teams, crane operators, and sales/account managers to align daily operations with customer requirements and special instructions Accurately create and close job orders in the Transport Management System (TMS), recording critical data points to support billing processes Calculate and process billing for completed jobs, applying correct rates for waiting time, demurrage/detention, additional stops, and special handling Reconcile billing discrepancies by cross-checking job orders, customer purchase orders, and signed delivery orders before invoice submission Maintain organized digital and physical records of delivery orders, PODs, and billing documents for audit and traceability Required competencies and certifications Minimum 1 years of experience in logistics, transportation, or supply chain coordination roles in fast-paced environments Strong knowledge of Singapore’s road network, port areas (PSA/Jurong Port), and industrial zones Proficient in Transport Management Systems (TMS), GPS tracking software, and Microsoft Office Suite, especially Excel for data reconciliation Excellent command of English for clear communication with drivers and clients Proven ability to multitask, make decisive judgments, and remain calm under high-pressure, time-sensitive conditions Meticulous attention to detail in data entry, billing, and adherence to procedures Preferred competencies and qualifications Experience in specialized transport sectors such as container haulage, heavy lift/construction equipment, or chemical logistics Prior experience in logistics billing, cost allocation, or managing demurrage/detention charges