Executive, Shared Services

COMPANY DESCRIPTION Founded in 2011, Empact is a leading social enterprise with the mission to build the capacity of social organisations (referred to as non-profit organisations and social enterprises) in Singapore and the region. Through our cross-sector collaboration with sector developers, grantmakers, corporates and volunteers, we bridge the capacity gap of the social service sector by channelling talents, skills and resources to co-create innovative solutions, thus empowering our clients to make a greater impact. To date, Empact has worked with more than 2,000 social organisations in the region, with a contribution of savings of up to $9 million in professional services rendered pro bono for the sector. Empact was conferred a "Company of Good (3 Hearts)" by Singapore's National Volunteer and Philanthropy Centre (NVPC) in 2025. The organization also won the President's Volunteerism & Philanthropy Awards (PVPA) City of Good Award in 2022 for the "Pro Bono School" initiative in partnership with Procter & Gamble and Credit Suisse, as well as the President's Challenge Social Enterprise Champion 2023 award in recognition of our sustained contribution to the social enterprise ecosystem. RESPONSIBILITIES An Overview Through our Shared Services department, we empower non-profits and social enterprises by providing affordable and professional services that are critical for their daily operations, such as bookkeeping, donation tracking, and accounting, to payroll and human resources support. By bridging this gap, we enable our clients to focus on fulfilling their social mission and scaling their social impact. We are currently looking for an Executive who will work closely with our team of Client Services Managers / Senior Executives to support them on their assigned client portfolios, providing accounting, HR and consultancy services (including digitalisation and financial process improvements) to our non-profit and social enterprise clients. The Executive will from time to time also guide our interns and volunteers in taking on such duties. Roles and Responsibilities Your job role will comprise: Performing accounting, financial reporting, payroll, GST, tax and other shared services functions for our clients Supporting the on-time and quality delivery of services, so as to maintain a good client relationship with our Shared Services clients Supporting Client Services Managers/ Senior Executives in liaising with clients on assigned tasks Attending to clients' accounting / audit queries and requests in a timely and professional manner Guiding volunteers and interns in the delivery of services and problem-solving Coordinating and scheduling on-going volunteer or intern sessions Reviewing deliverables by the volunteers and interns Supporting projects and consulting engagements in the areas of finance, digitalisation onboarding/ transformation, process re-engineering, cashflow forecasts, financial/payroll related operating models and service delivery Assisting in ad-hoc business development for new and existing clients This job is for you if you are: Passionate about active engagement in supporting the non-profit sector and social enterprises Able to thrive in an action-oriented and agile environment Comfortable with working both independently and in collaboration with cross-functional teams Able to work on multiple projects and prioritise effectively Enthusiastic and committed in providing excellent services to our clients Passionate about sharing knowledge both internally and externally. QUALIFICATIONS REQUIREMENTS At least a Higher NITEC in Accounting or a Diploma in Accountancy or a related discipline Internship experience in financial, audit or management consultancy from a professional public accounting firm will be advantageous Adaptable to change and able to communicate and build rapport with diverse internal and external stakeholders Proficiency in Microsoft applications and Google Suite; prior experience with Xero and QuickBooks preferred Tech savvy; curiosity to derive value from Tech and AI Good interpersonal skills, a positive disposition, and ability to work effectively with people from diverse cultures, backgrounds and perspectives Good oral and written communication skills Strong "can-do" spirit, initiative and sense of ownership Ability to multitask, adapt to change and handle stress OTHER INFORMATION WHAT'S IN IT FOR YOU? Empact offers competitive remuneration within the social sector and medical and othe…