Learning Systems And Insights Manager (11-Month Contract), Smu Exd

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence. Job Description This position is for SMU Executive Development. (SMU ExD) Training Management System (TMS) Migration & SystemsSupport theTMS migration and implementation.Liaise with central IT, vendors, and internal stakeholders to ensure successful rollout.Translate business requirements into system specifications.Support user acceptance testing (UAT), data validation, and system configuration.Drive user adoption, training, and post-implementation support.Identify and resolve system issues and continuously enhance system performance. Learning Data, Surveys & InsightsSupport programme impact surveys across key programmes.Analyse survey data to generate actionable insights for programme improvement.Contributes to end-of-programme analysis, including detractor and sentiment insights.Present findings to internal stakeholders to support evidence-based decision-making.Apply AI-enabled analysis (e.g., summarisation, theme detection) to synthesise survey. feedback and qualitative comments into actionable insights.Identify and implement automation/AI opportunities to reduce manual reporting and improve turnaround time (with appropriate data governance). Dashboard Development & Data ProjectsDesign, develop, and maintain dashboards to track.Programme performance and outcomes.Faculty and programme director workload.Sales and …