Assistant Director, Alumni Matters, Lee Kong Chian School Of Business

COMPANY DESCRIPTION Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence. RESPONSIBILITIES Alumni Matters Strategic Planning and Execution Lead the design and execution of a comprehensive alumni engagement strategy for Singapore and the region, aligned with the vision and strategic priorities of SMU, LKCSB, and the Office of Alumni Relations. Develop differentiated approaches for junior, mid-career, and senior alumni segments to strengthen engagement, participation, advocacy, and alumni contributions. Ensure that alumni strategies, data, and outcomes align with institutional priorities and, where relevant, support Financial Times (FT) and Quacquarelli Symonds (QS) rankings performance. Stakeholder Management Serve as LKCSB's principal liaison for alumni matters, building trusted relationships with alumni, senior corporate leaders, and key university stakeholders. Partner closely with Admissions, Career Services, Advancement, Alumni Relations, Overseas Centres, Student Affairs, and Academic stakeholders to align priorities, mobilise support, and deliver strategic alumni outcomes through influence and cross-functional collaboration. Alumni Engagement Develop and deliver a strategic alumni engagement portfolio that advances volunteerism, professional development, service, and high-value programming. Oversee engagement channels and service standards to ensure a consistently positive alumni experience, and establish meaningful metrics to measure participation, impact, and return on investment. Alumni Groups and Chapters Establish and strengthen alumni groups and chapters, including academic, professional, and special-interest affinity networks. Identify and cultivate volunteer leaders, build sustainable engagement models, and provide strategic guidance to ensure these communities remain active, relevant, and aligned with LKCSB's broader alumni objectives. Alumni Data and Communications Oversee the integrity and effective use of alumni data to support engagement, reporting, strategic decision-making, and rankings submissions. Develop and manage communications across newsletters, social media, and LinkedIn platforms to keep alumni informed, connected, and meaningfully engaged with the School, while supporting reputation-building and survey participation where appropriate. Event Management Lead the planning and execution of flagship alumni events, including LKCSB reunions, professional networking sessions, conferences, and regional chapter activities, ensuring a strong stakeholder experience, operational excellence, and strategic value. Assessment and Budgeting Monitor and evaluate the effectiveness of alumni engagement initiatives to strengthen alumni retention, enhance the alumni experience, and increase institutional impact. Manage budgets with discipline and sound judgment to ensure high-quality delivery, cost effectiveness, and value for money. Rankings Ranking Data Accuracy and Submission Ensure the accuracy, consistency, and strategic positioning of all qualitative and quantitative data submitted to ranking bodies including the FT, QS, and other global agencies. Ranking Strategic Analysis Analyse ranking methodologies (e.g. employment outcomes, salary progression, research output, and internationalisation) to identify improvement opportunities and suggest strategic initiatives. Examples may include identifying gaps in survey coverage, recommending actions to improve response quality, proposing targeted alumni or employer outreach strategies, or translating methodology changes into specific institutional action plans. Reputation Management Manage reputation surveys by identifying, engaging, and nurturing relationships with key alumni, employers, and academic stakeholders to enhance LKCSB's reputation scores. Examples include broadening and refreshing the survey contact pools, strengthening engagement with high-value resp…